Warranty Terms

1. Overview

Every LUMION ENERGY installation is backed by two layers of warranty: (a) the manufacturer's product and performance warranty on equipment, and (b) LUMION ENERGY's workmanship warranty on our installation. Warranty periods and terms vary by product category and are detailed in your signed quotation.

2. Solar panel warranties

Jinko and equivalent solar panels typically carry a 10–12 year product warranty against manufacturing defects (frame, junction box, cell delamination, broken cells) and a 25–30 year linear performance warranty guaranteeing minimum output over the term. Performance warranties are tiered per manufacturer policy.

3. Inverter warranties

Deye, Growatt, Itel and equivalent inverters carry a 2–10 year manufacturer product warranty covering electronics, MPPT boards, fans and display. Extended warranty options may be available from the manufacturer at additional cost and must be arranged prior to installation.

4. Battery warranties

Deye, LVTOPSUN, Felicity and equivalent lithium batteries carry a 5–10 year manufacturer warranty against defects and guarantee a minimum usable capacity (typically 60–70% of rated) after the specified number of cycles or years. Warranty claims require proof of installation by an authorised technician and proper maintenance records.

5. Workmanship warranty

LUMION ENERGY warrants our installation workmanship for 2 years from the date of practical completion. This covers defects in cabling, mounting, connections, flashings and commissioning performed by our certified technicians. It excludes damage from misuse, unauthorised modifications, accidents, natural disasters or third-party work.

6. Warranty process and exclusions

To make a warranty claim, contact LUMION ENERGY at hello@lumionenergy.ng with your project reference, photos and a description of the issue. We will assess, liaise with manufacturers and arrange resolution. Warranties do not cover damage from lightning, flood, fire, rodents, vandalism, unauthorised repairs, neglect, improper use, normal cosmetic wear or failure to follow operating instructions. Shipping, travel and labour charges for warranty service are specified in your signed contract.

7. Contact

For warranty claims and service, email hello@lumionenergy.ng or call +234 906 118 2521. Quoting your original project reference number will help us assist faster.