LUMION SUPPORT

We stay with you after the system is switched on.

Maintenance, repairs, warranty, monitoring, installation help and product questions — all in one place.

What we help with

Six ways our team can help

Choose the category that best describes your need, then submit a support request below.

Maintenance

Scheduled cleaning, inspection and servicing plans to keep your system at peak performance.

Repairs

Diagnostic visits and repairs by certified technicians, with genuine manufacturer parts where possible.

Warranty

Help with warranty claims, serial number lookups and replacements under manufacturer terms.

Monitoring

Check system performance and troubleshoot alerts remotely. Portal access where available.

Installation support

Post-install commissioning queries and first-week support for newly switched-on systems.

Product questions

Questions about compatibility, replacement parts, accessories or upgrades.

Contact support

Tell us about the issue and our support team will get back to you — usually within one business day.